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Whatever you can do, or dream you can, begin it.
Boldness has genius, power and magic in it.
Goethe
Case Story
Moving
up to Team Leader
SITUATION
A conglomerate's purchase of a small
food packing company in the southern U.S. was beginning to look like a losing
venture. Ten top managers were sent to the site, but production issues
persisted, with staff showing no initiative or perceived interest in resolving
long-standing management issues. Touring the site, Dr. Maddalena noticed the
majority of employees were women with minimal education. When approached, they
avoided direct eye contact and offered little response to questions while they
adjusted and cleaned their work areas. With low turnover at the site, many of
the women had never worked anywhere else and had formed strong friendships among
co-workers.
AT
STAKE
Keeping the plant open, improving bottom-line results and
maintaining a stable workforce.
MTM'S
TASK
Give the workers a greater role in the production process.
DR. MADDALENA'S SOLUTION
"Partnering with the on-site management team, we created a training
program appropriate to the skill level and interest of the women who might be
encouraged to move into leadership roles. A free seminar was offered on Saturday
mornings for six weeks. Only three women attended the first session, sitting in
the back of the room, some with their chairs facing away from the front. We
continued: each week a few more women attended. As participants began to respond
to the program content, they learned to identify and apply natural leadership
skills. Gradually, a core group of women consistently attended the weekly
programs, Coaching to address issues involving friends who are co-workers and
develop a self-confidence to explain their plans and actions. After six months,
the first woman was promoted to Team Leader: a company first."
RESULTS
Morale and productivity
showed continual improvement. The company's culture changed as the women
demonstrated a new approach to management. The seminar was taken over by a local
college extension service, making the program available to men and women from
this company and others.
Encourage those doing the work, to lead.
The term 'empowerment' may bring a grimace to some employees;
everyone knows that it means more work. Sharing the power means being
accountable.
Why do some staff members embrace the idea of greater
accountability and others reject it? More importantly, how do you encourage
those who seek safety by avoiding responsibility to accept greater
accountability?
MTM will guide each person to explore the benefits of
being accountable. Through training, workshops and an open forum, your staff
will learn how they can achieve their personal goals and satisfy work demands
more effectively by taking an active role and showing commitment to success.
© L. Maddalena. All rights reserved. Duplication, reproduction or transmission of the content of this site is strictly forbidden by copyright laws without the written permission of the author. All original materials the property of and written by Dr. L. Maddalena.