Situations beyond their control may negatively influence the performance of your staff.

Partner with MTM to build connections, engage your employees and align your efforts to meet your business goals.

 

 

Gain VALUE from your Management Development Initatives:

The following statements were made by the client participants:

Senior Management:

This was such an unexpected development.  We were not prepared for the tension and stress that resulted among staff.  Working with a blend of internal and external experts in the field enabled everyone to move past this obstacle.

 

Skilled Production Staff:

It did help to discuss what was going on and to be asked to offer ideas on how we could address the problems.  Taking some of the actions we came up with will prevent a reoccurrance.  

By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest.

Confucius


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Case Story
Product Tampering

SITUATION
Product tampering at a retail site led to intense public scrutiny. The manufacturer responded quickly to ease consumer fears. Although innocent of wrongdoing or mistakes, internal production staff felt the pressure.

AT STAKE
The ability of production staff to learn from the incident, maintain morale, and work through the stress of the situation.

MTM'S TASK
Support members and teams through the crisis and its aftermath and improve morale.

DR. MADDALENA'S SOLUTION
"I was proud to be chosen to assist the process of internal conflict resolution, a common reaction to this type of pressure situation. Partnering with the client company's support team, I was the sole outside consultant to implement structured meetings and private discussions offering group support and private coaching. In an exemplary program developed by the company, staff was guided to resolve perceived conflicts and acknowledge concerns. The managers and team members were conscientious personnel placed in an uncomfortable situation not of their doing; the program gave them the freedom to express their frustration and explore unique alternatives to prevent repeat situations."

RESULT
Internal staff gained greater respect for the company and felt they were a valuable part of the effort to prevent further problems.

CHANGE CAUSES EMOTIONS THAT CAN ERUPT IN CONFLICT

Group workshops build consensus and support conflict resolution. Developing a productive work environment that fosters idea exchange minimizes disruptions and improves the individual's ability to achieve deadlines, adhere to program schedules and support project implementation.

MTM will facilitate staff development and create a workable strategy for management consistency.  Your team will practice using effective techiques as part of the internal communication process that strengthen teamwork, negotiate compromise, promote effective communications, resolve disputes and eliminate barriers to success.

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