Case Story
Reversing Poor Performance
SITUATION
A director was not pleased
with the performance of one of his newest associates. Recently transferred to
this division, Ben was described as talented and excellent with clients, but
abrupt and demeaning to internal personnel. Unfortunately, this description
appeared to be accurate as Ben proved a distraction in team efforts, appeared to
lower group performance standards, and was continually embroiled in petty
personal conflicts.
AT STAKE
Ben's job and
the work assigned to him, the investment made in hiring and training him, as
well as the cost and time that would be required to replace him vs. correcting
his poor performance.
MTM'S TASK
Provide
the tools for Ben's personal development then evaluate the effectiveness of his
transition and viability of continued employment.
DR. MADDALENA'S SOLUTION
"Ben needed
one-on-one support for key behavior changes; his director agreed to stay
involved and guide Ben's progress with the support of our coach. Partnering with
the director, we designed a six-month development plan for Ben. He
welcomed the opportunity to check his progress with a pre-scheduled monthly
conference call with his coach and the director: Ben was encouraged to openly
present his concerns and evaluate his own progress. Ben's MTM coach
maintained a plan of scheduled meetings for the first two months. For the
next four months Ben set his own schedule, contacting his coach on an
'as-needed' basis whenever he wanted to discuss specific situations. The
director stayed involved and through his interaction with the MTM coach was able
to evaluate and build upon his personal coaching skills.
RESULTS
By the end of the six-month period, Ben showed a
new respect for interpersonal communications.
ISOLATION LEADS TO FAILURE: STAY CONNECTED AND PROVIDE
SUPPORT
An outside professional brings an objective opinion to the
dialogue, providing mentoring experience, coaching, training services, and
supplemental materials to provide additional options and perspectives.
Experience with all levels of executives enables MTM's qualified consultants to
address specific issues and re-direct effort to obtain greater productivity and
improve individual or team interactions.
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