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Communications Consultant

Studies continue to show that people are swayed more by HOW something is said than by WHAT is being said. Speaking knowledgably about your product or service isn't enough to close the deal. Speaking firmly in team meetings doesn’t make you a leader in your organization. Your manner of speaking—including body language, eye contact, receptivity, and word selection—could be costing you time and money.

Increase your potential and transform yourself to become a more profitable and valuable resource.
Prepare yourself to make a powerful presentation in any situation. The speaking, listening, and interpersonal skills you'll gain in MTM workshops and coaching sessions are essential for developing winning pitches, conducting productive staff meetings, and sustaining rewarding client relationships. Dr. Maddalena’s experience as NJ’s first female radio drive-time newscaster, twenty years as a corporate trainer, positions in public relations and as a business communications representative, and regular public speaking engagements makes her uniquely qualified to prepare you for public appearances and media interviews.

Private coaching sessions are individually tailored:

• Assessment tools to analyze your target audience
• Coached video taped speaking/listening and review sessions
• Written feedback reports on coaching sessions with recommended exercises for developing specific speaking, listening, and interpersonal skills
• Speaking skills materials, note cards and workbooks

Communications Skill-Building Programs and Workshops
Provide entertaining and informative short programs as a perfect way to introduce your organization to new members and to motivate existing staff.  Interactive sessions offer proven methods for creating and sustaining a more productive, pleasant, and profitable work environment.  Dr. Maddalena and the MTM associates will conduct group sessions, seminars, and interactive events that involve and educate new employ, customer groups and collaborative teams.

Written Materials
Complete your presentation package with professionally prepared materials. Be prepared to distribute professional brochures, handouts, bios, case studies, and more in your own distinctive voice—and reflecting your organization’s unique image.  Learn to work with the media, to broadcast your message, and to create a productive and dynamic public impression of your business. Enable others to see your company and your mission as you see it by explaining your personal and organizational ethics and passion.  Dr. Maddalena will work with technical print and web professionals to develop materials tailored to your needs.

SERVICES

Creating clients: communications coach Dr. Lucille Maddalena says advisors need to serve, not to sell
The simple secret to creating working and productive relationships? Do not place the focus on selling--your attention and your true interest must be on serving. Seek mutually beneficial goals. "Selling is 'I want you to look at what I have.' Serving is, 'Let me see if I can understand and help you,"!

    A business in transition often means that tough changes are taking place. You may be asked to present difficult and complex messages to tough audiences as a result.  How do you choose the correct phrases and statements?  Most importantly, how do you develop the vision and images to share with your staff?

• Are your star employees ready to be developed into dream executives?
• Have you prepared yourself to verbally represent your firm?
• Can you articulate your desire to serve over your need to sell?
• Are you prepared to express your company’s mission with a moment’s notice?
• Do you present the professional image you would like others to see?
• Is your personal and organization history organized a consistent manner?
• Do you want to retain, leverage, and attract the choice talent you need to succeed?

With the speed of today's informaito flow, giving and receiving accurate, focused, timely information is essential and productive communication is key to keeping your competitive edge. Dr. Maddalena provides executives and up-and-comers with strategies that link their communication to the bottom line.

• Individual coaching with key executives that promote profitable communication
• Assessment of your “communication culture” and its impact on your organization’s responsiveness to client and market demands
• Development of evaluation and feedback mechanisms that improve productivity and performance
• Team sessions that increase corporate effectiveness

EXPERIENCE

  As a Relationship Expert, Dr. Maddalena is well-equipped to consult with individuals and groups forming teams and business relationships.  “Functioning in the stress-filled environment of change and transition is difficult – we tend to react as we have seen others react”. Dr. Maddalena works privately with each member to identify personal strengths and goals, to help you react as you choose with the control to master any situation.

         As a Communications Facilitator and Conflict Mediator, Dr. Maddalena understands the need for a neutral third party in order to resolve disputes. She is described as “having an uncanny ability to impartially listen to parties and effectively guide them towards resolution.”  Employing her experience from twenty-five years as a corporate consultant and interpersonal communications professional, Dr. Maddalena can enable your team to work past barriers and form alliances for success.
Dr. Maddalena has a solid track record of demonstrated success including

• Complete redesign of a division of Alcoa, utilizing internal staff as a “Redesign Team”, developing expertise, building teams and creating a new supply chain.  Alcoa recognized Dr. Maddalena’s achievements and praised her for the improved quality of relationships, structure and productivity as a results of her two-year project.
• Facilitated the move from a private to a public firm of a $40M advertising agency.  Guided the owners to make financial decisions, maintain ethical standards and involve staff in key organization restructuring.  Developed internal training and coaching programs for key staff to align efforts with new company mission.
• Served as the only outside consultant to provide Conflict Resolution for Johnson & Johnson division enmeshed in the now infamous “Tylenol Issue”.
• As Communications Director for the Raritan Valley Regional Chamber of Commerce, functioned as business liaison for the Redevelopment of the City of New Brunswick, uniting Johnson & Johnson, Rutgers University and the city’s small business owners.

Lucille Maddalena, Ed.D. holds an Interdisciplinary Doctorate from Rutgers University:

• Department of Human Communications (now Organizational Development)
  . Department of Labor Studies (first woman to be accepted into the Department)

To ensure your communication success, click here to contact Dr. Maddalena for a free consultation to discuss your personal communication goals.

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